Frequently Asked Questions

You must be a Kenyan adult,produce a national identity card or a Kenyan passport ,your passport size photo will be taken by the officer registering you,complete registration form ,pay registration  fee of Kenya shillings 300/= start building your share capital to 5000/= to be a full member.

You can start the process of opening an account with Southern Star by downloading the membership application forms,completing them and attaching the required supporting documents and submitting the same in person to the nearest branch or a southern star sales agent.

Yes, just dial *346*24# for self registration on the Msacco and start enjoying the freedom and ease of 24 hour access to your account.

You can apply for your ATM and MSACCO at the point of opening of your account by ticking for the service on the application form

No. Account signing and authorization mandates can only be done at a branch in the presence of an officer who will authenticate your signatures due to the safety of your funds.

This may be because you have another facility with the Sacco that is in arrears..to resolve contact our member care line. the other reason could be you have not registered the line you are using with us.

This service is not yet available due to member safety . To change please initiate at your nearest branch.